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Context Help

If you get lost inside our Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A context menu will appear. It contains thorough information about all the actions that you can carry out on the given page. Each popup opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a rich array of tutorial video clips describing how to work with our Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you are looking for, have a peek at our comprehensive FAQ database, which covers questions asked by real customers and provides practical solutions. We regulary update our FAQ database with new entries in an attempt to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, you can get in touch with our excellent team of client support engineers available 24/7 and ready to assist you with any query. Each trouble ticket you submit will be replied to within 60 minutes (the average ticket response time is just 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 282455

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com